My wife, Kay Rosburg, and I are going on vacation this summer, and from the moment we started planning, we knew she would handle the logistics. After 30 years of being married, there is a level of communication and trust you develop where you just know what works. Kay and I can agree and that booking flights and making hotel reservations are best left to her.
Kay’s management and organizational skills also extend to her work as a principal at Dever Designs. She truly complements my efforts as the creative director, and our level of trust and communication make us a great team. Much like in marriage, communication and trust also play a role in our relationships with clients.
To serve a client well, we feel it’s important to take into consideration these five factors:
- Good communication/Trust. They say there’s a reason we have two ears and one mouth. It’s because we’re meant to listen twice as much as we speak. One of the things we do right from the get-go is to listen carefully and deeply to clients to help them collaboratively reach their goals. Communicating honestly and accurately helps build a trust-based relationship.
- Proactive Project Management. On our end and yours, it’s important to be proactive. Come to us as early as possible with a project. Make sure your key stakeholders are involved in the planning process so everyone is on the same page from the start. On our end, we have an excellent project management team in place to guide you through the process. By proactively managing the project, things can run smoothly and there will be fewer changes along the way.
- Valuing the Process. We have come up with specific steps to ensure a project’s success. This is based on decades of experience in the design field, working with hundreds of clients. It’s important that clients believe in and respect our process and see us as a partner working toward the same goal. If we don’t go through the proper steps, the project can break down and we can’t deliver the quality of work you deserve.
- Organization. We help keep clients on task, reminding them of important deadlines and milestones in their schedule. It also helps us to work with a client who is equally responsive and organized.
- A good fit. For any of these pieces to work, it’s important that from the very inception, we are a good fit with the client. Is our expertise, our skill set, a fit for what you’re trying to achieve and the scope of your project and your budget? We want our clients to feel we are invested in their success and to create that level of trust with them.
Interested in working with us on your next project? Visit us at deverdesigns.com or call 301-776-2812.